Legacy Exteriors FAQ

Replacement windows are made for remodeling. They differ from a new construction window in several ways. For starters, there are no “stock” sizes with replacement windows. Most manufacturers will let us order the windows in 1/8” increments and thus every window is custom-sized to fit your openings. Also replacement windows do not have a nailing fin or flange. They are fastened with 3” screws through the jambs using pre-set screw holes. The jamb depth of a replacement window is also larger than a new construction window. Vinyl replacement windows have a 3 ¼ jamb depth whereas new construction windows typically have a 2 3/4“ jamb depth if they are aluminum or a 2 7/8” jamb depth if they are vinyl.

Every home is unique and every homeowner has different goals and needs with their project. That is why we take a consultative approach. If your current windows are aesthetically unappealing, are old or faded, drafty, fogged, inefficient, sweat in the winter, missing screens, missing caulk lines, are hard to operate, not secure, then replacement windows may be the right solution. Besides fixing the issues described above new windows can also add value to the home, increase curb appeal, increase safety, and increase energy efficiency and pride of ownership. Replacement windows may also reduce noise infiltration.

Vinyl, aluminum, wood, fiberglass, and composite.  Aluminum windows can cost more than vinyl and will not meet most cities' energy efficiency requirements for permitting.  In most situations, an aluminum window will not be the right solution.  Wood, fiberglass, and composite windows are usually very aesthetically appealing but the warranties tend not to be as long and comprehensive as vinyl replacement windows. Beyond the increased maintenance aspects of a wood window is the cost.  The cost of wood or fiberglass windows can be very high.  Typically unless you are willing to budget at least $1500.00 per window then wood and fiberglass windows will end up being out of the question.  Vinyl windows by far have the largest market share for replacement windows for many good reasons.  They are more energy efficient, have lower maintenance, and lower cost than the other options.  The warranties also tend to be better.

We have a solid track record and a passion for replacing windows.  If you want peace of mind, trust in your contractor, and quality products then we may be the company to partner with.  We believe our pricing structure is competitive with the market and provides a solid value proposition however if you want the lowest cost provider then please look elsewhere.

Yes, we provide a free in-home consultation and estimate.

No. We will not bid on a project “site unseen”. We will need to visit your home and take our own measurements.

No. We believe you are making a huge mistake but wish you the best of luck.

The typical turn time is 4-6 weeks. During construction, we can typically install about 10 windows a day. During our consultation process, we will give you a better indication of the current work load and how many days we think your specific project would take us.

It depends on your municipality. Legacy Exteriors will handle any permitting requirements.

We provide you with a written lifetime limited warranty on our labor and most of the manufacturers we source from offer a lifetime limited transferable warranty on the materials used. Warranties typically even cover accidental glass breakage and seal failure.

Warranties are made to cover manufacturing defects and/or installation defects. They do not cover storm damage, fire, acts of God, abuse or neglect.

We need interior access to the home. Once we are set up and begin working, you are free to leave the home if needed.

Our two main suppliers are Simonton Windows and NT Windows. We have used over 20 different brands and have access to almost anything. If you have something specific in mind please let us know.

Yes with approved credit. We work with Synchrony Financial and Enerbank USA. The most popular promotional financing we offer is an 18-month interest-free plan from Synchrony.

$2,500.00

Projects can vary wildly depending on several factors. This is why we do in-home consultations and take our own measurements. We want to provide you with the most accurate estimate of the cost of the project.

If your windows are wired for an alarm system you may need to schedule the alarm company to re-install sensors after the new windows are installed.

We will move any major pieces of furniture and take down the window treatments. We ask that you move any clutter around the windows. Also, in certain situations, we may need you to trim a bush back so we have access to the window.

No. We believe you would be better served by hiring a Design-Build General Contractor. Although we have done these projects in the past they are very time-consuming, involve multiple subcontractors, and the permitting process can be a challenge. You may need blueprints made and an engineer to “stamp” your plan to make it through the permitting process.

We firmly believe that with construction there can and will be curve balls. It depends on the situation and what the issue is, but we do our absolute best to resolve any issues that arise. We just ask that if you have or notice an issue during or after installation, you please bring it to our attention. We value feedback from our customers.

Yes, it is rare but possible. We try to inspect the current condition of the brick and/or sheetrock before we begin and we will point out anything unusual that we see. However, until we start tearing out the old windows we just won’t know. We do our very best to try to avoid any damage. 99% of the time any damage is so minimal most homeowners won’t even notice it until we point it out – if there is anything at all.